Evaluation of Competencies for a Sustainable Industrial Environment

Abstract The organisation of worker activities in manufacturing shops have been differently conceived depending on political, societal, environmental and economic circumstances affecting industrial development. From Taylorism and Fordism through Lean Manufacturing to the innovative Cell Production system, the level and quality of abilities and competencies of workers have increasingly become the kernel of factory management models. Sustainability has increasingly become a crucial factor for product success. The design and manufacture of industrial products are conceived in circular loops within the 6R framework. The digitalisation of information has allowed significant advancements. Qualified and skilled operators have accompanied and led these evolutions, and their abilities and creativity have grown relevant, despite the continuous increase in automation. This work investigates the contribution of craftsmanship abilities in the industrial environment. For this purpose, the Craftsmanship Index has been proposed to assign a quantitative value to the craftsmanship skills contributing to the manufacturing activities. A customised questionnaire to be administered to workers is used to calculate this index, which is helpful to analyse worker abilities and the way they are learned and developed, being part of effective management and decision-making tools. A case study in the Japanese manufacturing environment expands on previous results achieved in Italy. The Craftsmanship Index allowed us to give a quantitative relevance to the level of abilities of operators depending on the analysed department. Some cultural differences have also emerged thanks to the comparison between the Japanese and the Italian culture.