'Unprecedented injustice': Digitalisation and the perceived accessibility of childcare benefits

The Netherlands recently experienced a crisis in childcare benefits, leading to 'unprecedented injustice' for many parents falsely accused of defrauding the childcare benefit system. This crisis highlights multiple barriers in parents' ability to access childcare already evident prior to the crisis, including the far-reaching digitalisation of social policies and childcare benefits in particular. Digitalisation can make parents feel childcare services are less accessible, thereby creating or exacerbating existing inequalities in childcare use. Parents may also lack the skills needed to navigate complex application procedures, which can affect their perceived access to childcare benefits, particularly in market-led systems with greater reliance on government benefits to cover the high costs of childcare. Extending recent research on childcare capabilities, we investigate the extent to which digital and functional literacy affect parents' perceived access to childcare benefits in the Netherlands. The results from our exploratory quantitative analysis provide a starting point for understanding the understudied relationships between digitalisation, parents' abilities to navigate complex childcare or other policy systems, and their (perceived) ability to access childcare benefits. We use these findings to develop multiple future research recommendations in the childcare policy literature.