"Can you hear me OK?": Caregivers of Children With Medical Complexity and Their Perspectives of Virtual Care During COVID-19

Introduction: The rapid and widespread shift to virtual care dur-ing COVID-19 created new opportunities and unique challenges for families of children with medical complexity (CMC). However, few studies have examined perceptions of virtual care during the pandemic in this population. Method: To address this gap, the current study used a qualitative approach and semistructured interviews via Zoom to explore par-ent perspectives of virtual care. Purposive sampling was used to recruit 30 parents residing with their CMC (aged 0-18 years) in British Columbia, Canada. Results: The findings identified from the data included (1) advan-tages and opportunities, (2) concerns and challenges, and (3) parent choice and preference. Discussion: Our findings indicate the need for healthcare profes-sionals to receive training to use virtual care in their practice effec-tively. In addition, policies about standards for virtual care and ensuring families have access to the necessary technology will help reduce barriers and improve equity and inclusion for this popula-tion. J Pediatr Health Care. (2024) 38, 30-38