PROVISION OF FEEDBACK USING THE “4C/ID” MODEL FOR “Program Internsip Dokter Indonesia (PIDI)” ASSISTING PHYSICIANS: a mixed method research

Abstract Objectives The need of effective feedback is important to gain clinical performance improvement of new doctor. Evaluation carried out by the Komite Internsip Dokter Indonesia (KIDI) with the Asosiasi Institusi Pendidikan Kedokteran Indonesia (AIPKI) shows 38% of selected health care are not showing a maximum result in terms of giving feedback (less than 3 on a Likert scale). Thus, we would like to examine the impact of training on giving feedback using the "4C/ID" model on assisting physicians of the Program Internsip Dokter Indonesia (PIDI). Methods Mixed method study was employed. Structurized feedback using “4C/ID” model were trained to 14th assisting physicians from 3 hospital and 11 primary health care at Makassar, Gowa, and Maros. Questionnaire, Pre- and post-test, and check-lists were used to collect qualitative data followed by Kirckpatrick evaluation. Focus group discussions were organized twice to collect qualitative data and followed by an inductive thematic analysis. Results Kirkpatrick evaluation showed improvement of knowledge and skill on assisting physicians of PIDI after training on giving feedback using the "4C/ID" model. First FGD inductive thematic analysis offered 4 themes with 2 additional themes after the 2nd. All 6th themes were complimentary to quantitative data. Conclusions Training on giving feedback using the "4C/ID" model has a positive influence on knowledge and skill of assisting physicians of PIDI.