Use of virtual communities to support people with diabetes mellitus

Abstract Objective to analyze the support offered by virtual communities to people with diabetes mellitus. Method exploratory study with a qualitative approach, developed in three open virtual communities, focused on diabetes mellitus, with the largest number of members and posts in Portuguese. The content analysis was performed using word clouds to identify the nuclei of meaning. Results the most relevant results refer to virtual communities as sites of informational support to improve self-care; and as sites of emotional and spiritual support to encourage behavioral changes. Conclusion and implications for the practice virtual communities can contribute as scenarios of care for people with diabetes mellitus, providing greater approximation between professional practices and care needs. The understanding of the meanings of the shared information can contribute to the realization of holistic and effective care practices, without, however, being restricted to biological and technicist approaches. It can also constitute a strategy to help people with diabetes mellitus in self-care, highlighting the potential of social media for health as transformative tools for professionals and empowerment of patients.