An Agile Approach to Business Process Analysis with Knowledge Management Support

This paper proposes a methodology for business process analysis, conceived in the context of business process (BP) management. The proposal addresses business process analysis with a knowledge management approach, adopting an Agile philosophy. It is based on the progressive, iterative construction of a knowledge base about the business organization and, specifically, the process to be innovated. The methodology proposes a set of information structures, in the form of a sequence of seven different knowledge artefacts that starts with a simple, intuitive process specification and then evolves towards richer models. The method has been conceived to be easily adopted by business experts, allowing them to acquire, model and manage business knowledge without the need of knowledge management experience. In this way, business experts are kept at the centre of the business analysis process and the created business models can be easily transferred to a Low-code platform for a seamless development of enterprise information systems.