Online Engagement of Facility Users in Rehabilitation Decision Making

This paper outlines an exploratory case study implemented in a Canadian high school for engaging end-users in the re-design of their facilities to achieve the practical needs and comfort levels of users while also moving toward sustainable energy efficient building practices. The case study aimed to use interactive online systems to help facility users in sharing suggestions about possible changes to their building and empower them to take the lead in the re-design of their building. The observed outcomes are mixed. Facility users welcomed the interactive nature of the online tool. They offered suggestions for changes and improvements unique to their building and demonstrated an ability to overcome technical knowledge shortcomings. The discussions and interactions between participants appeared limited until participants were divided into smaller groups. Feedback from participants suggests that the overall process and online tool were well received. However, the general level of participation was lower than expected.