A Crisis-driven e-Learning Capability Maturity Model in the Age of COVID-19 : Process-based Maturity Assessment

The COVID-19 outbreak has put all businesses around the world at risk. The education sector, in particular, has fared exceptionally well during the COVID-19 storm, owing to its swift and resolute commitment to adopt new digital technology. In the COVID-19 age, the old teaching technique has become archaic, and many institutes have changed and moved their priority to e-Learning. The purpose of this research is to offer a crisis-aware Capability Maturity Model (CMM) for e-Learning. A quantitative assessment method based on the business process in e-Learning is presented to accomplish the proposed model. Finally, a case study designed explicitly for Shahid Beheshti University proves the model's applicability.