Processual Responsiveness In Dialogic Facilitation

Purpose The purpose of this paper is to elaborate on the role of a group facilitator when taking a dialogical stance. A special interest is facilitator's processual responsiveness and its potential for supporting a dialogic approach to process facilitation.Design/methodology/approach Theoretically, the article is based on dialogue and dialectic relationship theory. Empirically, it is based on pragmatic analysis of excerpts from audio recordings of a two-day process facilitation with an organizational group called KUDIAS.Findings The analysis highlights the importance of processual responsiveness of the facilitator in terms of focused attention to the process as well as to the interpersonal relations between the participants in the process. Being processually responsive, the facilitator supports the process in becoming dialogic toward all participants' perspectives and in creating a climate characterized by curiosity, wondering, exploration and recognition. However, facilitator's processual responsiveness also requires the ability to balance the process between support and confrontation.Originality/value Processual responsiveness is developed and discussed theoretically as well as empirically.