Human Resource Management Practices, Emotional Exhaustion, and Organizational Commitment – With the Example of the Hotel Industry

Hotel industry represents one of the highly interactive service industries. Against this backdrop, hotel employees are likely to suffer an emotional exhaustion and hence experience a lower sense of belongingness to the company. As this will negatively impact organizational effectiveness, this research aims to explore whether and how better practices of Human Resource Management (HRM) serve as a solution to the issue. Due to the limited access, questionnaires were conducted on 410 employees from 10 four/five-star hotels chosen through convenience sampling technique. Results reveal that emotional exhaustion has significant negative impact on organizational commitment (H1); HRM not only has significant negative impact on emotional exhaustion (H2) but also has significant positive impact on organizational commitment (H3), and HRM regulates how emotional exhaustion affects organizational commitment (H4). In conclusion, this research provides some insights into the role in emotional exhaustion and organizational commitment played by HRM practices. The implications of finding were also discussed.