The Effect of Information Quality and Satisfaction on a Parent’s Behavioral Intention to Use a Learning Community Management System

Web-based Information and Communication Technology (ICT) applications offer benefits in managing interactions between stakeholders. As a result, schools are increasingly adopting them. Consequently, a holistic picture of the factors that contribute to ICT adoption and use in such settings is needed. Since DeLone and McLean (1992) showed the effect of information and system quality on user satisfaction and, in turn, on information system use, researchers have investigated these effects. Most such studies have been conducted in North America and Europe, however. Addressing this deficiency in application, we conducted a cross-sectional survey of parents of children at Queens College in the Commonwealth of The Bahamas to determine the effects of information quality and user satisfaction on their behavioral intention to use a learning community management system (LCMS) in a K-12 educational setting. The results of our analyses confirmed that those factors had significant effect, with satisfaction being the most influential determinant. The implications for educational policymakers and software/system vendors are discussed.