A Framework for the Experience of Meaning in Human-Computer Interaction

CHI, pp. 2252019.

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Keywords:
meaning meaning-making meaningful interaction meaningfulness user experience
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We have shown that these components are useful for analyzing existing papers on meaning and for identifying open questions about the experience of meaning in human-computer interaction

Abstract:

The view of quality in human-computer interaction continuously develops, having in past decades included consistency, transparency, usability, and positive emotions. Recently, meaning is receiving increased interest in the user experience literature and in industry, referring to the end, purpose or significance of interaction with compute...More

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Introduction
  • What makes interaction good? The answers to this question are steadily evolving in human-computer interaction (HCI) [20, 28, 52], having in the past included consistency, transparency, usability, and positive emotions [42].
  • What makes interaction good?
  • The answers to this question are steadily evolving in human-computer interaction (HCI) [20, 28, 52], having in the past included consistency, transparency, usability, and positive emotions [42].
  • Meaning has received increasing interest as a quality of interaction.
  • Some researchers even argue that computers struggle to support and might undermine meaning [69, 70].
  • Zuckerberg, for instance, declared in January 2018 that Facebook aims to prioritize ‘meaningful interactions’ [73, 123]
Highlights
  • What makes interaction good? The answers to this question are steadily evolving in human-computer interaction (HCI) [20, 28, 52], having in the past included consistency, transparency, usability, and positive emotions [42]
  • The framework we have described, with its psychological underpinnings, may not apply and a set of much simpler mechanisms might be used in its place; mechanisms that are perhaps much more well-developed in human-computer interaction
  • While beyond scope for the present work, we argue that for a comprehensive understanding of meaning-making in human-computer interaction [58], both perspectives need to be taken into account, akin to Park’s work on the relationship between meaning-making and meaning in life [34, 91]
  • We have shown that these components are useful for analyzing existing papers on meaning and for identifying open questions about the experience of meaning in human-computer interaction
  • Improved clarity about meaning might in turn help make worthwhile computing that contributes to users’ well-being
Conclusion
  • Meaning is of increasing interest to academia and industry. the notion of meaning, and the experience of meaning in interaction, remains elusive and a bewildering number of senses are in use.
  • The authors discuss benefits and drawbacks of the framework and present some of its other uses, in particular, how it can help identify open questions in HCI about meaning.Meaningful experiences in interaction or as outcomes of interaction are becoming of increasing industrial and academic interest.
  • The authors have shown that these components are useful for analyzing existing papers on meaning and for identifying open questions about the experience of meaning in human-computer interaction.
  • Improved clarity about meaning might in turn help make worthwhile computing that contributes to users’ well-being
Summary
  • Introduction:

    What makes interaction good? The answers to this question are steadily evolving in human-computer interaction (HCI) [20, 28, 52], having in the past included consistency, transparency, usability, and positive emotions [42].
  • What makes interaction good?
  • The answers to this question are steadily evolving in human-computer interaction (HCI) [20, 28, 52], having in the past included consistency, transparency, usability, and positive emotions [42].
  • Meaning has received increasing interest as a quality of interaction.
  • Some researchers even argue that computers struggle to support and might undermine meaning [69, 70].
  • Zuckerberg, for instance, declared in January 2018 that Facebook aims to prioritize ‘meaningful interactions’ [73, 123]
  • Conclusion:

    Meaning is of increasing interest to academia and industry. the notion of meaning, and the experience of meaning in interaction, remains elusive and a bewildering number of senses are in use.
  • The authors discuss benefits and drawbacks of the framework and present some of its other uses, in particular, how it can help identify open questions in HCI about meaning.Meaningful experiences in interaction or as outcomes of interaction are becoming of increasing industrial and academic interest.
  • The authors have shown that these components are useful for analyzing existing papers on meaning and for identifying open questions about the experience of meaning in human-computer interaction.
  • Improved clarity about meaning might in turn help make worthwhile computing that contributes to users’ well-being
Tables
  • Table1: Overview of the five components of meaning
Download tables as Excel
Related work
  • The view of what makes up quality or goodness in interaction— “what makes interaction good”—is an important question in human-computer interaction (HCI). Answers to this question serve to advance theory in HCI and may ultimately influence measures, methodology, and design [52]. Following Cockton [19], we assume that quality in use and fit to context are qualities of user experience during interaction, but also that “the determinants of interaction quality [...] lie in the lasting value of enduring outcomes. We should judge systems by what endures beyond interaction” (p. 133). Thus both experience during interaction as well as outcomes that endure beyond the moment-to-moment interaction are valid answers to the question about goodness. Similar to most work on user experience [e.g., 42], we assign primary importance to users’ experience and perception of both interaction processes and interaction outcomes. Next, we turn to how meaning might qualify as a quality of interaction and to earlier work on meaning, both in HCI and in psychology.
Funding
  • Presents a framework of meaning in interaction, based on a synthesis of psychological meaning research
  • Presents a framework that outlines the components of meaning as an experience in interaction: connectedness, purpose, coherence, resonance, and significance
  • Can employ in our design work that speak to the existential crisis finds ourselves facing
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