User Perception Towards Cultural-Based E-Government Portal Design

The purpose of this paper is to analyze user perception towards cultural-based e-government portal design. User perception is measured based on feedback on emotional state received from participants towards an e-government portal that has been developed based on cultural and emotional through look and feel. Cultural studies in the context of e-government development and implementation is still lacking. User testing was conducted with 33 participants. The data obtained have been analyzed. User testing specifically focus on the High and Low Power Distance Dimension. The participants gave their perceptions based on the prototype of e-government portal representing High and Low PD design. The results are based on the mean analysis. The PD design with a higher mean score indicates that it poses a stronger feeling on a particular emotion state. It can be conclude that the emotion states are perceived differently between High and Low PD design.