A Mixed-Methods Analysis Of Mediator Socialization Through Training

Purpose - This study aims to better understand the socialization process individuals undergo when training to become a conflict mediator.Design/methodology/approach - This paper presents an analysis of Michigan's state-wide training guidelines, training documents and eight semi-structured narrative interviews from participants of two 40-hour mediation trainings.Findings - Results are presented with regard to pre-training and post-training beliefs about mediation alongside data gathered regarding mediator tactics, beliefs and potential for transformation. In sum, newly trained mediators often undergo a phase of "unlearning" before returning to a settlement-focused facilitative model of mediation.Practical implications - The paper presents implications for facilitative mediator training, training materials and role-play activities.Originality/value - Third-party interventions can impact conflicts both positively and negatively. Currently, many states and municipal districts have engaged individuals through mediation training to act as a positive force for conflict resolution. Thus far, very little is understood about the development of individuals through mediation training.