Overcoming Socio-Technical Challenges For Cross-Cultural Collaborative Applications

Our research focuses on facilitating access to cross-cultural collaborative applications for schoolchildren. In this paper, we present two user studies with students from an underprivileged region in Delhi. In the first study, we found that Indian students were hesitant when using the application as compared with Finnish students in a similar study, for example. We purport these challenges were social - related to face-saving and power-distance - and technical - related to lack of access to and experience with computers. In the second study, we presented a dramatized scenario before the task to address the socio-technical challenges. Our findings suggest that adding a dramatized scenario facilitated meaningful collaboration by (a) overcoming the lack of previous computer and gaming experience and (b) reducing social and cultural barriers towards communication. We believe these findings extend to cross-cultural collaboration between students with varying computer experience.