Management of Disruptive Behaviour within Nursing Work Environments, A Systematic Review of the Evidence

Review question Objectives What interventions are effective in successfully managing disruptive clinician behaviours? Inclusion Criteria Types of Participants This review will consider all qualitative and quantitative research that focuses on the management of disruptive clinician behaviours within a nursing workforce environment. Studies involving nurses and other members of the health care team including health administrators, medical practitioners, allied health workers will be included. Types of intervention Interventions of interest are: • Quantitative and Qualitative nursing studies that address behavioural/educational/managerial or organisational interventions associated with positive nursing clinical behaviours Types of outcome measures Outcome measures will include measures (quantitative studies) or descriptions (qualitative studies) of the success or otherwise of interventions to manage disruptive clinician behaviour. Outcomes to be assessed will include the effect of interventions on patient safety and quality of care, quality of teamwork, levels of job satisfaction, retention rates of staff and staff perceptions of the quality of their work environment.