Taking the pulse about contact tracing apps on Twitter

Social media allow citizens to express their opinions on all aspects of life and society, and this trend has been enhanced during the COVID-19 crisis, when more “traditional” ways of opinion expression were not possible. To get the feeling of Twitter users’ opinions on topics of importance we analysed tweets and combined them with relevant news, thus allowing for potential event detection. We showcase the prototypical framework that we have developed with our findings about European COVID-19 mobile contact tracing apps in tweets posted between 09/07/2020 and 10/07/2021. We obtained both high-level results (for example, trending twitter activity, sentiment polarisation of important hashtags, etc.) and more specific ones (such as, the spatial distribution of tweets regarding a specific app), which indicate that our approach can be applied in the future to get useful insights on topics of public interest that result in active discussions on social media platforms.