DISCERN: Designing Decision Support Interfaces to Investigate the Complexities of Workplace Social Decision-Making With Line Managers
CoRR(2024)
摘要
Line managers form the first level of management in organizations, and must
make complex decisions, while maintaining relationships with those impacted by
their decisions. Amidst growing interest in technology-supported
decision-making at work, their needs remain understudied. Further, most
existing design knowledge for supporting social decision-making comes from
domains where decision-makers are more socially detached from those they decide
for. We conducted iterative design research with line managers within a
technology organization, investigating decision-making practices, and
opportunities for technological support. Through formative research,
development of a decision-representation tool – DISCERN – and user
enactments, we identify their communication and analysis needs that lack
adequate support. We found they preferred tools for externalizing reasoning
rather than tools that replace interpersonal interactions, and they wanted
tools to support a range of intuitive and calculative decision-making. We
discuss how design of social decision-making supports, especially in the
workplace, can more explicitly support highly interactional social
decision-making.
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