An Actionable Framework for Understanding and Improving Talent Retention as a Competitive Advantage in IT Organizations
CoRR(2024)
摘要
In the rapidly evolving global business landscape, the demand for software
has intensified competition among organizations, leading to challenges in
retaining highly qualified IT members in software organizations. One of the
problems faced by IT organizations is the retention of these strategic
professionals, also known as talent. This work presents an actionable framework
for Talent Retention (TR) used in IT organizations. It is based on our findings
from interviews performed with 21 IT managers. The TR Framework is our main
research outcome. Our framework encompasses a set of factors, contextual
characteristics, barriers, strategies, and coping mechanisms.
Our findings indicated that software engineers can be differentiated from
other professional groups, and beyond competitive salaries, other elements for
retaining talent in IT organizations should be considered, such as
psychological safety, work-life balance, a positive work environment,
innovative and challenging projects, and flexible work. A better understanding
of factors could guide IT managers in improving talent management processes by
addressing Software Engineering challenges, identifying important elements, and
exploring strategies at the individual, team, and organizational levels.
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