Dissecting users' needs for search result explanations
CoRR(2024)
摘要
There is a growing demand for transparency in search engines to understand
how search results are curated and to enhance users' trust. Prior research has
introduced search result explanations with a focus on how to explain, assuming
explanations are beneficial. Our study takes a step back to examine if search
explanations are needed and when they are likely to provide benefits.
Additionally, we summarize key characteristics of helpful explanations and
share users' perspectives on explanation features provided by Google and Bing.
Interviews with non-technical individuals reveal that users do not always seek
or understand search explanations and mostly desire them for complex and
critical tasks. They find Google's search explanations too obvious but
appreciate the ability to contest search results. Based on our findings, we
offer design recommendations for search engines and explanations to help users
better evaluate search results and enhance their search experience.
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