Human-centered Digital Shopfloor Management Implementation and Acceptance Model

In times of disruptive changes, fast, decentralized decisions are becoming increasingly important in reacting quickly to changing environmental conditions. The growing availability of sensor technologies enables real-time data and, therefore, real-time transparency about the entire production system of a company. This transparency about all production processes, current problems and the company's success factors at all hierarchical levels is indispensable for making fast decisions to address challenges arising from the disruptive environment. The Lean Management Philosophy, especially digital Shopfloor Management (dSFM), offers many potentials for the realization of decentralized decisions and flat hierarchies in manufacturing companies that support fast reactions. While many companies already deal with dSFM, small and medium-sized enterprises (SME), in particular, often face recurring problems during the transformation process. Common challenges include the diversity of design parameters, the definition of appropriate key performance indicators and associated targets, as well as engaging all employees to ensure a successful dSFM implementation. The approach supports companies in the human-centered implementation of dSFM. Therefore, this paper presents a standardized implementation process for dSFM that is combined with the Modular, dSFM Model and the dSFM Acceptance Model to facilitate successful implementation and long-term success. At the beginning of the process, a dSFM maturity assessment is used, to define the current and goal state of the company-specific dSFM. With the assessment, suitable and valuable dSFM elements as well as acceptance measures, can be selected and combined with the specific dSFM. The selected elements, their relationships and the acceptance factors affected determine the sequence of the transformation process for the dSFM. A case study was conducted with a German SME, where the presented process was applied and adapted.