Telemedicine decision-making in primary care during the COVID-19 pandemic: Balancing patient agency and provider expertise

Kimberly A. Muellers,Katerina Andreadis, Rahma S. Mkuu,Jenny J. Lin,Carol R. Horowitz,Rainu Kaushal,Jessica S. Ancker

Health Policy and Technology（2024）

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摘要

•It is unclear how patients and providers choose telemedicine vs. in-person care.•Patients and PCPs approached choices about telemedicine vs. in-person care differently but agreed on telemedicine's use for urgent health questions.•Future research should explore tools for shared decision-making about telemedicine triage.

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关键词

Primary care,Decision-making,Telemedicine,Patient-provider communication,Pandemic,Qualitative research

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