Android dialogue system for customer service using prompt-based topic control and compliments generation
CoRR(2023)
摘要
This paper describes a dialogue system developed for the Dialogue Robot
Competition 2023 that achieves topic control for trip planning by inserting
text into prompts using the ChatGPT-API. We built a system that is capable of
generating compliments for the user based on recognition of the user's
appearance and creating travel plans by extracting the knowledge about the
user's preference from the history of the user's utterances. Complements and
planning based on preference are the elements required to maintain the quality
of customer service. A preliminary round was held at a travel agency's actual
store, where real customers experienced and evaluated the system. This system
was evaluated first in the preliminary round and participated in the final
round. The results of the preliminary round showed the effectiveness of the
proposed system.
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