Sustainable Digital Transition with Students’ Experience and Smartphones at the D. Maria II School Cluster

This work discusses the contribution of a learning ecosystem’s stakeholder experience to develop and validate a model of infocommunicational services capable of being mediated by a mobile app. The research uses a case study method with a sample of students (n = 135), teachers (n = 49), and parents (n = 49), and qualitative data collection techniques, and took place during the second half of 2021. The initial part of this work was developed with COVID-19 restrictions. The model was represented by a conceptual prototype of a mobile app, with 7 task scenarios and was also used as a research instrument during the inquiry moments, along 3 research phases, moderated by the research team. This work was all developed as a case study in the context of the D. Maria II school cluster at Famalicão, Portugal. The main results contain evidence that stakeholders should be directly engaged in digital transition strategies. In this case, students have a relevant role, complemented by the validation and discussion of teachers and parents. Some examples of the information and communication services that represent a takeaway of this process are access to personal information and implementation of “interest badges”; synchronous and asynchronous communication; peer assessment; collaborative work; study management, etc.