Opaque Overwatch: How Food-Delivery Workers Make Sense of Algorithmic Management in the Gig Economy

The growth of the gig economy around the globe is making the platform business model one of the most dynamic features of the global economy. To achieve this, platforms in the gig economy use algorithmic management to control and manage their workforce. With removing the human manager, the controller-controlee relation has fundamentally changed, leading to difficulties in understanding the complexity of algorithmic decision-making and control, which in turn results in technical opacity and power asymmetry, leading workers to increasingly engage in sensemaking to understand algorithmic management practices and break down the algorithmic