Factors Influencing Patient Satisfaction in Healthcare

The study aimed to understand the measures of person-centered healthcare quality variables and how they affect patient satisfaction and responsiveness. To address the objective, the study adopted a systematic literature approach to review 20 related studies, selected using inclusion and exclusion criteria as well as the PRISMA flowchart, and analysed using thematic analysis. The study revealed several variables that included institutional factors, quality dimensions, and socioeconomic factors had a relationship with service quality in healthcare delivery which influences patients' perception, care experiences, and the quality of services they receive. Therefore, it is recommended that the management of hospitals consider these variables and socioeconomic factors like age, cultural beliefs, level of education, income, and occupation of patients to provide health personnel a better understanding of patients and treat them based on their specific needs when providing general services.