A case study of the link between artificial intelligence and knowledge creation in an emerging technology in China

In Chapter 11, Søberg (2020) explores the development of advanced technical capabilities, in a Chinese firm working in the emerging industry of artificial intelligence, specifically visual recognition and surveillance systems. Using theories from knowledge management, the analysis reveals the essential engagement of customers in new product development, and why their knowledge is needed due to the unclear description of market needs. Hence, this chapter suggests that a pre-linguistic embodiment of tacit knowledge can be found in field tests and prototypes, during knowledge creation. Moreover, that they can be useful tools for externalisation of knowledge for the further development of advanced technical knowledge.