DevOps project management success factors: A decision-making framework

Development and operations (DevOps) refer to the collaboration and multidisciplinary organizational effort to automate continuous delivery of information systems (IS) development project with an aim to improve the quality of the IS. The flexibility and quality production of software projects motivated the organizations to adopt DevOps paradigm. Organizations face several complexities while management of DevOps process. This study aims to explore and analyze the factors that could positively impact the management of DevOps process. Firstly, literature review was performed and identified 36 success factors that are related to 10 knowledge areas of DevOps project management. Secondly, a questionnaire survey study was conducted to get the insight of industry experts concerning the success factors of DevOps project. Finally, the fuzzy-AHP was applied for ranking the success factors and examining the relationship between 10 knowledge areas of identified success factors. The results of this study will serve as a body of knowledge for researchers and practitioners to consider the highest priority success factors and develop the effective policies for the successful execution of DevOps project management.