(Social) Trouble on the Road: Understanding and Addressing Social Discomfort in Shared Car Trips
arxiv(2023)
摘要
Unpleasant social interactions on the road can negatively affect driving
safety. Could voice assistants reduce social discomfort in a car? We recorded
nine families going on drives and performed interaction analysis on this data.
We define three strategies to address social discomfort: contextual mediation,
social mediation, and social support. We discuss impacts for engineering and
design, and explore the limitations of current large language models in
addressing social discomfort on the road.
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