Trust-based Classification in Community Policing: A Systematic Review

In recent times, many studies have identified trust as a propeller of community policing for enhancing security and safety. However, this essential aspect of community policing has not been properly classified. This has resulted in ambiguity and misunderstanding of the trust being referred to in community policing context. To cover this gap, this research carried out a systematic review of three scientific journal databases using PRISMA protocol which produced 16 document results after excluding 20,270 studies that didn't meet our criteria. Consequently, community policing trusts were identified and categorized in terms of technology-based trust (TbT), Human-to-Human Trust (HtHT) and Trust for both humans and technology (TbHT). Also, the research further established three themes for improving trust in community policing. In the end, this study has established the significant effect of different categories of trust as it supports community policing. More so, while this research informs on work that has been done on trust and community policing overtime, it provides distinct and comparable terms for future Human Computer Interaction (HCI) research.