A meta-analytic investigation of the organizational identification – Job performance relationship in the frontlines

Na Young Lee,Alex R. Zablah,Stephanie M. Noble

Journal of Retailing（2023）

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摘要

•Organizational identification enhances retail frontline employee job performance.•Jobs characterized as meaningful enhance retail frontline employees’ performance.•Performance effects of organizational identification are reduced when retail jobs are meaningful.

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关键词

Retail frontline management, Retail frontline employees, Frontline marketing, Organizational identification, Job characteristics, Work meaningfulness

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