WISDOM-DX: An Automatic DX Assessment System Using a QA System Based on Web Data.

Kai Ishikawa, Akitoshi Okumura, Dai Kusui,Noriyoshi Ichinose,Kentaro Torisawa,Kiyonori Ohtake

J. Inf. Process.(2023)

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摘要
DX is a must for Japanese companies to cope with Japan's 2025 Digital Cliff. To promote DX initiatives, self-assessment is necessary to make their position recognized. However, conventional manual assessments have high costs, hindering their DX promotion. We noticed that progress in corporate DX can be reflected in the amount of related information on the Web, and there is no reported method of utilizing this relation for DX assessment. This paper proposes WISDOM-DX, a system that accumulates information on corporate activities on the Web using a question-answering system, and ranks companies regarding DX initiatives. We compared WISDOM-DX with two baselines Prize and Google. The precision of WISDOM-DX, Prize, and Google were 56.3%, 45.8%, and 22.9%, respectively. The rate of DX-related award winners or certified companies obtained by WISDOM-DX and Google were 91.7% and 64.6%, respectively. The Area Under the Precision-Recall curve (AUPR) of WISDOM-DX, Prize, and Google were 0.540, 0.359, and 0.181, respectively. An opinion survey showed 60.7% positive and 32.1% neutral responses regarding the agreeability of WISDOM-DX's rankings, and 46.4% positive and 39.3% neutral responses regarding the usefulness of WISDOM-DX. These results showed WISDOM-DX's promising performance and the prospect of automating large-scale assessment regarding corporate DX initiatives.
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关键词
automatic wisdom-dx assessment system,qa system,web
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