Analyzing the Critical Success Factors of Lean System Implementation in India Post Using DEMATEL Method.

The paper attempts to analyses the Critical Success Factors (CSF) of Lean System (LS) implementation using Decision-Making Trial and Evaluating Laboratory (DEMATEL) method. In this way, LS elements were grouped together into four different categories such as, Technical Practices (TPs), Workplace Environment Practices (WEPs), Social Practices (SPs), Ergonomic Practices (EPs) have been analyzed through field survey and suitable literature support. In DEMATEL method, set of LS elements effectiveness have been prioritized based on implementation. This study was directed in National Sorting Hub (NSH) Mangalore, Karnataka State, Southern part of India. NSH office particularly dealing with speed post articles. Since LS has successfully implemented NSH Mangalore, which was benchmarked to implement LS in other Indian Postal service industries also. The postal service industries have heterogeneity of mails, intangible measures of production are a great challenge to keenly analyses the CSFs while implementing LS.