Towards a Flow-Oriented Reference Model for Educational Organizations.

More than ever, education is a global issue for human societies in our volatile, uncertain, complex and ambiguous world. Unfortunately, education systems often have a proven performance deficit. To change this situation, we assume in this paper that they could benefit from some technical inputs originally developed for other types of industrial systems and in particular those that contribute to supply chain improvement. Indeed, there are already plenty of tools and methodologies to diagnose, assess and improve industrial processes. Using this analogy, we will explore which levers can be used to improve educational systems and we present a new framework to assess them: the Educational Supply Chain Operational Reference inspired by the Supply Chain Operational Reference model.