Managing BPM Projects and Their Implications on Organizations - Experiences from Research and Teaching.

Business Process Management (BPM) is a holistic management discipline in which numerous facets and dimensions can be addressed within education and teaching. Especially for novices (in educational institutions and practice), the large body of knowledge can be perceived as overwhelming due to the pluralistic background and its resemblance to other related management disciplines. Also, especially in real-world settings, BPM initiatives must be considered holistically since local process improvements rarely yield satisfactory results. Within this contribution, we report on our experiences using the BPM Billboard in several practitioner workshops or student seminars in which we regularly utilize this tool to discuss or showcase BPM initiatives on a high- and holistic level. We apply the BPM Billboard to an ongoing real-world project in the context of e-government and discuss the implications for the organization. The results indicate that practitioners and students need to master this basic knowledge to successfully communicate and coordinate large-scale projects across the organization.