Reducing Chemotherapy Waiting Times in the Ambulatory Setting of a Tertiary Cancer Centre Using a Design Thinking Approach.

Wei-Ying Jen,Zhi Yao Chan,Yee Mei Lee,Noel Ng,Belinda Tan,Constance Teo, Yuet Peng Wong,Cheng Ean Chee,Yen-Lin Chee

Cancers（2023）

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摘要

We have shown that a data-driven, design thinking approach can improve waiting times. This can be adapted to improve other processes in an empathetic, sustainable manner.

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关键词

chemotherapy waiting times,design thinking approach,tertiary cancer centre,design thinking

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