User Experience Design Professionals' Perceptions of Generative Artificial Intelligence
CoRR(2023)
摘要
Among creative professionals, Generative Artificial Intelligence (GenAI) has
sparked excitement over its capabilities and fear over unanticipated
consequences. How does GenAI impact User Experience Design (UXD) practice, and
are fears warranted? We interviewed 20 UX Designers, with diverse experience
and across companies (startups to large enterprises). We probed them to
characterize their practices, and sample their attitudes, concerns, and
expectations. We found that experienced designers are confident in their
originality, creativity, and empathic skills, and find GenAI's role as
assistive. They emphasized the unique human factors of "enjoyment" and
"agency", where humans remain the arbiters of "AI alignment". However, skill
degradation, job replacement, and creativity exhaustion can adversely impact
junior designers. We discuss implications for human-GenAI collaboration,
specifically copyright and ownership, human creativity and agency, and AI
literacy and access. Through the lens of responsible and participatory AI, we
contribute a deeper understanding of GenAI fears and opportunities for UXD.
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关键词
user experience design professionals,generative
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