Building technical, human and conceptual skills: implications for Vietnamese librarians

PurposeThis study examines the working skills of Vietnamese librarians in terms of technical, human and conceptual skills. Then, this study suggests recommendations to improve their working skills.Design/methodology/approachTo attain this objective, the study surveyed 243 Vietnamese librarians. Several statistical tests, including analysis of variance (ANOVA) and the paired t-test, were used to investigate differences in respondents' responses based on demographic variables such as gender, age, education and managerial level.FindingsGender appears to impact the working skill of Vietnamese librarians. In detail, the findings indicate that male librarians have higher technical skills than female librarians.Research limitations/implicationsThis study opens the scope of working skill literature, particularly in the library sector. Notably, this is the first study investigating this issue in Vietnam. Given the current circumstances, suggesting practical recommendations to enhance the working skills of Vietnamese libraries is essential.Originality/valueThis is the first study examining Vietnamese librarians in technical, human and conceptual skills. Therefore, this research is essential in this field.