Open-Domain Dialogue Management Framework Across Multiple Device for Long-Term Interaction.

This study explores the feasibility of dialogue systems with individuality capable of providing continuous and lasting assistance via a multiple device dialogue system. A framework has been devised to manage dialogue history, allowing for the use of a singular identity across various interfaces, including chatbots and virtual avatars. This framework can summarize and save the dialogue history, which can be utilized to generate responses. The impact of dialogue history sharing on users’ interactions with a particular character across various devices was assessed for naturalness, continuity, and reliability. The results indicate that dialogue history sharing can foster more natural and continuous conversations, thereby enhancing the potential for long-term support. This research advances the proposition that a digital agent endowed with a consistent identity across multiple devices can provide personalized and sustained support to users.