Applying UX Design Process for a Web-Documentary Development: A Project Development.

This paper aims to present the application of a User Experience (UX) design process in developing a web documentary based on promoting empathy among social groups, with the broader concern of contributing to the fight against prejudice and discrimination against immigrants in European countries. The Human-Centred Design methodology was used as the foundation for web-documentary development, comprising four main phases: discovering, defining, developing, and testing. This paper will explain the developing phase of this case study, and the final prototype will be presented. In the end, the results of this phase will be discussed, considering UX design. Usability tests were made, and the main results were applied to improve the solution. In this sense, this paper presents a case study of a web-documentary creation, from tools development and application to user testing.