Development and Validation of the System Trustworthiness Scale.

OBJECTIVE:We created and validated a scale to measure perceptions of system trustworthiness. BACKGROUND:Several scales exist in the literature that attempt to assess trustworthiness of system referents. However, existing measures suffer from limitations in their development and validation. The current study sought to develop a scale based on theory and methodological rigor. METHOD:We conducted exploratory and confirmatory factor analyses on data from two online studies to develop the System Trustworthiness Scale (STS). Additional analyses explored the manipulation of the factors and assessed convergent and divergent validity. RESULTS:The exploratory factor analyses resulted in a three-factor solution that represented the theoretical constructs of trustworthiness: performance, purpose, and process. Confirmatory factor analyses confirmed the three-factor solution. In addition, correlation and regression analyses demonstrated the scale's divergent and predictive validity. CONCLUSION:The STS is a psychometrically valid and predictive scale for assessing trustworthiness perceptions of system referents. APPLICATIONS:The STS assesses trustworthiness perceptions of systems. Importantly, the scale differentiates performance, purpose, and process constructs and is adaptable to a variety of system referents.