A Self-diagnosis Medical Chatbot for H5N1 Virus

Chatbots are everywhere these days. This paper presents a chatbot, Hans, that is designed for dealing with the public during a H5N1 pandemic. Hans provides a natural way of educating the public on health safety measures with its conversational ability. Users are able to perform self-assessment for H5N1 infection and receive suggestions on preventive actions from the virus spread. Hans is developed based on the Verbot tool with C# programming platform. User Acceptance Test is carried out via an online questionnaire distributed among 30 respondents. The results revealed favorable feedback from the users on the roles and capacity of Hans in providing information and diagnosis on H5N1. Hans is hoped to assist the frontliners in terms of improving service times, reducing workload, and saving costs in manning the medical team.