Systematic Case Management for Disabled Workers Due to Occupational Accident Throughout Return to Work Program in Indonesia: a Qualitative Study

Abstract Background Few research and a dearth of studies show the effectiveness of case management for people with disabilities throughout the Return To Work (RTW) program in underdeveloped countries, which is meant to help disabled workers to regain their dignity through medical, vocational, and psychological rehabilitation. Methods Design of qualitative research primarily based on secondary data retrieved from BPJS Ketenagakerjaan and enhanced through in-depth interviews with case managers involved in the RTW program. Data analysis from in-depth interviews was analyzed using QDA Miner Lite, and descriptive study was visualized using Python with ArcGIS integration. Results The most from this analysis is that the RTW program of BPJS Ketenagakerjaan has already implemented ILO's primary recommendation, which generates two key themes: vital internal factors that are integral to the RTW framework and external key factor that is stakeholder groups affect RTW practice. The key themes produce six main pieces to discuss further: personal skill, personal literacy, providers, guidelines, authorities, and stakeholder support. Conclusion Return to Work Program benefits companies, and the implementation of a career development service or a partnership with non-governmental organizations guarantees that disabled employees who cannot return to work with their former employers are still in the global economy.