Developing and prioritizing lean key performance indicators for plastering supply chains

Paper aims The aim of this study was to propose a hybrid approach to develop and prioritize the indicators which should be used to monitor the development of plastering supply chains while using lean manufacturing practices. Originality This approach proposed the integration of a Balanced Scorecard (BSC) - a multi-perspective tool for performance evaluation and strategic planning, and FITradeoff for the ranking problematic – a multicriteria method that features a robust axiomatic structure and uses partial information. Research method The results showed that the approach provided a set of indicators to assist the company’s manager to monitor and improve the company's competitiveness and sustainability. Main findings The results showed that the approach was able to provide a set of KPIs to assist the company’s manager to monitor and improve the plastering company management in terms of competitiveness and sustainability. Implications for theory and practice The results allowed evaluation of important issues for the strategic, economic, and environmental stability in complex business environments.