Persuasive Visual Presentation of Prescriptive Business Processes.

Abstract Prescriptive process monitoring methods recommend interventions during the execution of a case that, if followed, can improve performance. Research on prescriptive process monitoring so far has focused mainly on improving the underlying algorithms and providing suitable explanations for recommendations. Empirical works indicate, though, that process workers often do not follow recommendations even if they understand them. Drawing inspiration from the field of persuasive technology, we developed and evaluated a visualization that nudges process workers towards accepting a recommendation, following a design science approach. Our evaluation points towards the feasibility of the visualization and provides insights into how users perceive different persuasive elements, thus providing a basis for the design of future systems.