Lean Agile Model to Improve the Service Level in Pharmaceutical Company: Case Study from Peru.

The service level is a critical factor that affects pharmaceutical enterprises because its focuses on taking care of people's lives. An important factor is fulfilling orders on time to customers (doctors and patients), which requires the availability of products and the highest service level in the health system. The proposal of this study is based on developing a model that integrates supply chain processes at operational level to improve the service level. The model is carried out with the integration of Lean and Agile methodologies that seek to streamline and make the supply chain processes more flexible to fulfill orders. This study was simulated using Arena software, who helps to quantify the operational processes and improvement in the supply chain performance. Lean Agile model achieves the service level required for the industry, as well as improves the performance of the supply chain in the company.