Frontline organizations as experimental settings for policy change: why public management matters even more
PUBLIC MANAGEMENT REVIEW(2023)
摘要
Termed here as Street-Level Policy Innovation, this study shifts attention to public managers' role in policy change processes during which local street-level implementation adaptations are later formally adopted as a new policy instrument. The study develops an analytical framework drawing on the case of the Free Sidewalk program in Mexico. In summary three processes emerge such as the re-design of implementation arrangements, the accumulation of evidence, and the adoption of the experimented instrument as a formal policy change. The article contributes to understanding the role of frontline organizations as settings where managers explore, experience, and experiment with new policy instruments.
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关键词
Policy innovation,frontline organizations,street-level organizations,street-level management,clientele-agency perspective,public management,implementation,policy design,policymaking
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