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Improving the Elicitation of Critical Customer Requirements Through an Understanding of Their Sensitivity

Yupeng Li,Kaixin Sha,Haoran Li,Yu Wang,Ya’nan Dong, Jianhua Feng, Shuang Zhang, Yijiang Chen

Research in Engineering Design(2023)

Cited 6|Views13
Key words
Critical customer requirement identification,Customer requirement sensitivity,Kano model,Structural equation model
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