Evaluating User Experience With a Chatbot Designed as a Public Health Response to the COVID-19 Pandemic in Brazil: Mixed Methods Study.

Bruno Azevedo Chagas,Adriana Silvina Pagano,Raquel Oliveira Prates,Elisa Cordeiro Praes,Kícila Ferreguetti,Helena Vaz,Zilma Silveira Nogueira Reis,Leonardo Bonisson Ribeiro,Antonio Luiz Pinho Ribeiro,Thais Marques Pedroso,Alline Beleigoli,Clara Rodrigues Alves Oliveira,Milena Soriano Marcolino

JMIR human factors（2023）

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摘要

Our results indicate that users had an overall positive experience with the chatbot and found the health support relevant. Nonetheless, qualitative evaluation of the chatbot indicated challenges and directions to be pursued in improving not only our COVID-19 chatbot but also health chatbots in general.

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COVID-19,HCI,chatbots,empirical studies in HCI,empirical studies in human-computer interaction,health care information systems,human-computer interaction,telehealth,user experience

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