A Named Entity and Relationship Extraction Method from Trouble-Shooting Documents in Korean

In enterprises operating large-scale equipment, such as plants, maintenance workers must quickly and accurately find and understand the information in the equipment maintenance documents to perform maintenance tasks effectively. If the equipment maintenance documents include sentences with semantically ambiguous expressions, it will interfere with the maintenance knowledge search, and it may affect the maintenance performance of engineers. In order to solve these problems, text-based research of maintenance documents have been done to extract the key information or knowledge from these documents. Previous studies focused on finding the technical terminologies or calculating the similarity of documents using named entity recognition approaches. This paper proposes a method to extract knowledge of not only the technical terminologies but also their relations. The proposed method uses a rule-based approach that can be applied to the results of a named entity recognition approach and a dependency parsing approach. The named entity recognition approach found technical terms and the dependency parsing approach provided sentence structure information, so that the proposed method showed that a set of rules can extract maintenance knowledge, including entities and their relations. Trouble-shooting documents in the field were used as an experiment to demonstrate the effectiveness of the proposed method, and the experiment showed the possibility of practical use of the proposed method.